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User and Task Analysis for Interface Design

Ebook Free User and Task Analysis for Interface Design

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From the Publisher

Task analysis is an important aspect of user interface design, insuring that the end product is usable and practical. Written by task analysis experts, this book is the first book that provides full-length coverage of task analysis. It covers in detail every step of the task analysis process, and discusses the methodologies behind it.

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From the Back Cover

"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland "This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." -Marcia L. Conner, Director of Usability & Learnability PeopleSoft, Inc. User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish. JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis. You learn: * How interface designers use user and task analysis to build successful interfaces * Why knowledge of users, their tasks, and their environments is critical to successful design * How to prepare and set up your site visits * How to select and train your user and task analysis team * What observations to make, questions to ask, and questions to avoid * How to record and report what you have learned to your development team members * How to turn the information you've gathered into design ideas * How to create paper prototypes of your interface design * How to conduct usability tests with your prototypes to find out if you're on the right track. This book includes many examples of design successes and challenges for products of every kind.

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Product details

Paperback: 512 pages

Publisher: John Wiley & Sons, Inc.; 1st edition (February 23, 1998)

Language: English

ISBN-10: 0471178314

ISBN-13: 978-0471178316

Product Dimensions:

7.5 x 1.4 x 9.5 inches

Shipping Weight: 2.4 pounds (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

8 customer reviews

Amazon Best Sellers Rank:

#434,438 in Books (See Top 100 in Books)

First of all, I have not read this book cover to cover. I have used it as a manual for task analysis in bits and pieces. Eventually, I will read it cover to cover, as it deserves this attention and I need the information.I was recommended this book by a colleague and since recommended it at least a dozen times myself to fellow human factors engineers and software/system designers. It had the answers to many of the practical questions I was asking and being asked.This book gives practical advice on how to analyse a task based on the "things that need to be done" to the "people that need to do them". Based on the recommendations, these are not "pie in the sky" ideas but practical tips from the people that do this work day to day.If you read through the table of contents that Amazon provides you will find most if not all of your questions on how to go about this type of work answered within the pages of this book.Briefly the Chapters are broken up into main segments of this type of work:1. Introducing User and Task Analysis for Interface DesignUNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS2. Thinking about Users3. Thinking about Tasks4. Thinking about the User's environment5. Making the Business case for site visitsGETTING READY FOR SITE VISITS6. Selecting techniques7. Setting up site visits8. Preparing for site visitsCONDUCTING THE SITE VISIT9. Conducting the site visit-Honing your observational skills10.Conducting the site visit-Honing your interview skillsMAKING THE TRANSITION FROM ANALYSIS TO DESIGN11. Analysing and presenting the data you have collected12. Working toward the interface design13. Prototyping the interface design14. User and task analysis for Documentation and trainingAppendix A: Template for a site visit planAppendix B: ResourcesAppendix C: Guidelines for User-Interface DesignThe appendices are a collection of very useful information to jog your memory while doing a site visit as well as some general user interface guidelines. This makes for a nice checklist to check if you forgot anything.Not only is this book chock full of good tips, advice and an idea of how to structure this type of work, but it was designed well visually. The fonts and typography are pleasant to look at and the examples, graphics and important points are well illustrated. I guess they did a good job of analyzing the task of the reader as well.

If there is one strong message in this book, it is: Go talk to the people who will use your product. It's an important message. Software designers and writers spend too much time with each other developing clever tricks, while the poor user, often left to self-train with a poorly written manual, gives up in frustration. The authors follow their own advice--in addition to telling you how to conduct a site visit to the end users, there are clear instructions (based on experience) on planning a visit, structuring questions, how to make the site visit useful for both the analyzers and the users, and figuring out what the user said and what it means about the product. There are reminders about release forms and examples of the forms themselves. Case studies help make the points clear and undestandable. A thoroughly readable book in clear and simple language that can be started anywhere for quick help, or read cover to cover for a complete course.

I just finished planning a contextual inquiry for a new product. This book covered everything I needed to know, from how to structure the plan to suggestions on what to bring for gifts. I especially like the paragraphs that describe real things that happened to the authors and their friends while doing these studies.If you are considering any kind of site visit or field study in order to learn about the end users of your product (AND YOU SHOULD), you will find this book highly useful. Check with me later as to how well it helped me write up results...

It was a joy to find a book that blends theory and practice as well as this one does. It is clearly written from a wealth of professional experience -- stories and examples illustrate almost every important point. The blend of theory and practical advice is just right. The writing style is clear and direct, setting a nice tone for the practitioners (or those just learning) that the book addresses. Hats off to Hackos and Redish.

This book is a perfect starter text for students and new comers to interface design. I have found it to be the most concise collection of interface methodology in print. I am currently using this book to guide my college level communication class through a user-centered design curriculum. They have found it to be some of the easiest material written on these subjects to digest.

This book was the best out of several others that I have read realted to usability engineering or UCD. It had several practical examples and stories attached to each topic. Its excellent for starter as well as proffesionals who are working at companies and have to justify several things. Several formates for reports and other resources are available for conducting a good Users and Task Analysis. More so its really easy and interesting to read with all the stories and the diagrams.

I like it a lot this book, because really can help you how to do a Good Design, The book show a lot techniques an examples than help you to understand and make it easy. This book has usability itself. I enjoyed a lot.

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